FAQs

Order Processing Time

All orders are carefully reviewed, quality-checked, and packed within 1–2 business days before dispatch. This ensures every item meets our standards before it reaches you.

Estimated Delivery Timeframes

United States
• Shipped via trusted carriers such as USPS or FedEx
• Estimated delivery: 7–12 business days after dispatch

International Orders
• Estimated delivery: 7–12 business days, depending on your location and proximity to our fulfillment centers

Please note: Shipping times may vary due to customs clearance, weather conditions, peak seasons, or unforeseen global delays. We truly appreciate your patience.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with your tracking number. You can also monitor your shipment anytime through our Track Your Order page.

Cancellations & Address Updates

If you need to cancel your order or update your shipping details, please contact us within 24 hours of placing your order.

📧 Email: Support@MaisonCadisen.co.site

Use one of the following subject lines for faster assistance:

• CANCEL MY ORDER

• ADDRESS CHANGE

⚠️ Orders that have already been shipped cannot be modified or canceled.

Delivery Attempts

Most carriers will attempt delivery up to two times. If delivery is unsuccessful, the package may be returned to us. Please note that re-delivery may require an additional shipping fee.

Damaged or Defective Items

Your satisfaction matters to us.

If your order arrives damaged or defective, please email Support@MaisonCadisen.co.site with:

• Your order number

• A clear photo of the damaged item

We’ll arrange a free replacement as quickly as possible.

Need Assistance?

Our support team is always here to help. Contact us anytime at Support@MaisonCadisen.co.site, and we aim to respond within 24 hours.

We’re committed to making your experience smooth, transparent, and worry-free—from checkout to delivery and beyond.